Account Access Restored and Investigation Update

By iTrustCapitalAugust 03, 20221 minute read

Customer account access and asset transactions are restored and now available. All customers will be required to reset their account password to access their account. We thank you for your patience throughout this experience.

While the investigation is ongoing, we have confirmed that the July 29 network incident was caused by unauthorized access to iTrust systems by a third-party using a compromised corporate account. They disrupted our DNS hosting services and accessed some corporate systems.

As soon as the incident occurred, we secured customer assets with our custody vendors. We also engaged a leading third-party cybersecurity firm to further secure our systems, investigate the incident, and enhance security protocols. The unauthorized access has been removed from our environment, and the system secured.

Our investigation has confirmed initial findings that some corporate email accounts and distribution systems were accessed, and that the customer service system was rerouted in addition to the DNS disruption. iTrust does not hold customer assets, and there is no evidence of access to customer accounts. 

We are working with our cybersecurity firm to determine if any personal data may have been accessed. If we determine that there was unauthorized access to personal or financial information, we will notify the impacted individuals as appropriate.

We understand the impact of this experience for our customers and our priority has been to protect your data and the security of your assets.

As our investigation continues, we will provide further updates when they are available.

- iTrustCapital Team


This article is for information purposes only.  It does not constitute investment advice in any way. It does not constitute an offer to sell or a solicitation of an offer to buy or sell any cryptocurrency or security or to participate in any investment strategy.  

iTrust Capital, Inc. is not an exchange, funding portal, custodian, trust company, licensed broker, dealer, broker-dealer, investment advisor, investment manager, or adviser in the United States or elsewhere. iTrust Capital, Inc. is not affiliated with and does not endorse any particular cryptocurrency, precious metal, or investment strategy.  

Cryptocurrencies are a speculative investment with risk of loss. Precious metals are a speculative investment with risk of loss. Staking involves considerable risk. Cryptocurrency is not legal tender backed by the United States government, nor is it subject to Federal Deposit Insurance Corporation (“FDIC”) insurance or protections. Clients do not receive a choice of custody provider. The self-directed purchase and sale of cryptocurrency through a cryptocurrency IRA have not been endorsed by the IRS or any regulatory agency. Historical performance is no guarantee of future results.  

Some taxes and conditions may apply depending on the type of IRA account. ​​Investors assume the risk of all purchase and sale decisions. iTrust Capital, Inc. makes no guarantee or representation regarding investors’ ability to profit from any transaction or the tax implications of any transaction. iTrust Capital, Inc. does not provide legal, investment, or tax advice. Consult a qualified legal, investment, or tax professional. 

iTrust Capital, Inc. makes no representation or warranty as to the accuracy or completeness of this information and shall not have any liability for any representations (expressed or implied) or omissions from the information contained herein. iTrust Capital, Inc. disclaims any and all liability to any party for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this information, which is provided as is, without warranties.

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